More information about Return & Exchange

1. We stand by our products 100% and we guarantee that you will be totally impressed with your purchase. If for any reason your should wish to return or cancel your order, rest assured we offer a no questions asked return policy with a full money back guarantee. (Return for refund product has to be brand new condition in plastic) You have up to 7 calendar days from the time you receive your item(s) to initiate a return.

2. Our imitation Rolex watches and other fakes are thoroughly checked before they are being sent to you. In any case, you find problems with our replica watches; you can return or replace them by contacting us via email. If the damage or defect is not caused by you, we’ll handle your application and will provide you with the replacement as soon as possible.

3. Every watch we guarantee for 1-year. Swiss watches 2-years. Under warranty repair for free. If any problem happened after 1-year, we will repair for you at our cost price. And you will need to pay both way shipping.

4. If there is any quality problem with our pen or jewelry in one week, or color fading with our product in one month, we guarantee to replace a brand new product for you.  If it not under the foresaid conditions, we provide no free warranty. 

5.ARW does not take responsibility for any items lost during the return shipping. 

If you accept our after-sales policy, please contact us for return address. We will conduct your request instantly after we receive your returning product. You have to return the ill quality one to us, then we will send a new one to you, because we have to examine the product to make sure it meet our return policy at first.

If you don’t accept our after sales policy, please don’t contact us any more, because we are unable to provide you any service.

We would like to accept every suggestion from you, and we are willing to provide you a gift for free.

Attention, We provide life-time after-sales service for all our watches. Even if your watch is no longer under the free warranty, we can provide you repair service with parts cost.

You can contact us by our official email, online chat and WhatsApp: +1(323)815 8799 within our working time 9:00am to 19:00 GMT+8:00.


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We only have this online store (ARW). Some one claims to be our employee. Attention: It is fraud!